Terms & Conditions

1. Introduction

Your agreement is with your personal trainer (the “Trainer”) who delivers your training.

These Terms and Conditions form part of your agreement with the Trainer. You understand that the Trainer is self-employed and you are entering into a contract with him/her alone.

Your instructions to commence personal training will constitute acceptance of these Terms and Conditions when you will become a client (a “Client” or “you”).You are asked to pay special attention to the provisions related to liability and cancellations. This does not affect your statutory rights.

2. Trainer

Your Trainer is a fully qualified level 3 personal trainer .

3. Trainer’s Obligations

a.) The Trainer will use his skills and knowledge to design a safe programme of exercise that will take into account your lifestyle, personal goals, fitness levels and medical history.

b.) The Trainer will provide the coaching, supervision, advice and support that you will need to achieve your goals. Apart from the initial consultation (and the first personal training session if taken immediately afterwards) each personal training session will last either 30 or 60 minutes (a “Session”).

c.) You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the Sessions. In particular you acknowledge that individual results may vary and no particular result is guaranteed by your Trainer.

d.) All Client information will be kept strictly private and confidential.

4. Your Obligations

a.) It is understood between you and your Trainer that both must commit to your training programme 100% in order for you to achieve results.

b.) You are required to arrive on time for each Session so that the Trainer’s full training plan is achieved on each visit.

c.) You are required to wear appropriate clothing and footwear.

d.) You are required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first personal training session.

e.) Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.

f.) You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and on-going, which may affect your ability to exercise safely and with minimal risk of injury.

g.) If your Trainer requires further medical information from a practitioner, you must provide such details.

h.) You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by his/her gross negligence or intentional act.

i.) Your Trainer cannot be held liable in any way for undeclared or unknown medical conditions.

5. Payment

a.) Payment for Sessions must be made at the time of booking.

b.) Acceptable forms of payment are: by internet bank transfer, cheque in advance, card payment or cash paid directly to the Trainer.

c.) Block bookings of Sessions must be paid for in advance BUT Sessions do not have to be scheduled at the time of booking.

d.) Blocks of Sessions must be used within 12 months of purchase.

6. Cancellation and Refunds

a.) 24 hour’s notice of cancellation or postponement is required for all appointments.

b.) Notice of less than 24 hours will incur full payment of the full Session fee.

c.) Unforeseen events will be taken into consideration on the day.

d.) Once purchased, your Sessions are non-refundable and non-transferable.

7. Lateness Policy

a.) If the client is late the Session cannot be extended and will end at the appointed time.

b.) If the Trainer is late additional time will be added to the Session or to subsequent Sessions.

8. Health and Safety

a.) Your Trainer has £5 million public liability insurance cover.

b.) If your Trainer conducts the Sessions on your premises you are responsible for providing a safe exercise environment.

9. Liability

a.) This Liability section applies only to the extent permitted by law. For the avoidance of doubt, the Trainer does not exclude or limit any liability for: (a) personal injury (including sickness and death) where such injury results from his/her gross negligence or wilful default, or that of his/her, agents or subcontractors or (b) fraudulent misrepresentation.

b.) The Trainer and/or The Life Coach (the “Company”) does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed packages and services. The Trainer and/or the Company will use their reasonable effort to correct errors and omissions as quickly as practicable after being notified of them.

c.) The Trainer and the Company do not accept any liability whatsoever for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Company’s website or services purchased from the Trainer and/or the Company or any other damage howsoever caused.

d.) The Trainer and/or the Company will only be liable for direct loss up to a maximum total of the price of the Sessions and/or services purchased by the Client in respect of any claim.

e.) The Trainer shall not be liable for any loss or injury attributable to:

i. the Client’s fault;

ii. a third party unconnected with the provision of services provided by your Trainer; or

iii. events which your Trainer, nor his/her suppliers or agents could have foreseen or forestalled, even if they had taken reasonable care.

f.) The Trainer is not liable for loss or damage to your property.

g.) The Trainer is not liable if you ignore his/her recommendation, at any time, to seek medical advice.

10. Intellectual Property

a.) Any marketing, educational or other materials, including the Company’s programmes and/or any variations thereto and its nutrition services materials, made available to you will at all times remain the property of the Company and is subject to copyright.

b.) You undertake to use such materials only for your own personal development and not to copy, publish or reproduce any such materials.

11. General

a.) You understand that in the unlikely event of your Trainer being unable to continue your training, for any reason, subject to availability you can have your Sessions transferred to another similar Trainer if he/she agrees to take over his/her training or you can request a full refund from your existing Trainer for any unfulfilled Sessions.

b.) The Trainer has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. The Trainer will notify you of any change. When such a change(s) is made, if dissatisfied you can cancel this agreement once you have made any payments already due to the Trainer.

c.) The Trainer may transfer (assign) all or part of this agreement to another trainer or organisation as long as your rights under this agreement are not materially reduced.

d.) You are responsible for keeping all your contact information and marketing preferences up to date with the Trainer. In order to comply with the Data Protection Act 1998, the Trainer will only do what you ask him to do, or what you have given him permission to do with any personal or sensitive information held about you.

e.) Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you as a Client and its use in commercial distribution without payment or copyright.

What our amazing clients say…

“Ben's personable and positive approach helps you unlock your potential to work through the challenges and issues, you are facing in your life. He coaches you to see things in a more positive and constructive way. He develops your coping mechanisms, empowering you to believe in yourself and to have the courage to follow your dreams and aspirations. Ben is committed to coaching you to the point where you are able to successful apply techniques independently. Combining Ben's life coaching skills with his motivating P.T. sessions is an accelerated way to help you get your life refocused and back on track. I would highly recommend Ben, as both a life coach and Physical Trainer.”

Pam Ogilvie Life Coaching

“As a former client of Ben’s in both Personal and Life Coaching, I highly recommend Ben to anyone wanting to Improve Self Confidence, Self Esteem and an almighty Will to Conquer all Life’s Challenges within Body and Soul. A Heartfelt and Personal Thank you and Appreciation from Me to You Ben for all your Professional Knowledge, Guidance and Encouragement, and not to Mention your very Valued Listening Skills and Patience.”

Kerryn Ferguson Life Coaching

I have been training with Ben for almost 3 months now at The Shed Health Club and more recently from home via video call during the Covid-19 lockdown. I truly cannot recommend him enough! His professionalism and drive are admirable and have constantly challenged me to push myself that wee bit out of my comfort zone week on week. My goals when I started were admittedly limited and non-specific. After having children I just wanted to feel fitter and stronger. Exercise was never a priority and I had become someone who constantly made excuses for myself as to why I couldn't do something. Be that joining an exercise class or even just walking the kids to school. However, in the short time I have been training with Ben my fitness level and goals have evolved to a point I never considered possible. I can without a doubt credit Ben with giving me the drive to move out of my comfort zone, change my mind set to exercise and to push myself to believe in my ability. I even entered my first ever race (albeit virtual) and completed an Ironman VR duathlon. I don't think it will be my last either. Thanks Ben!

Amy Paterson Personal Training

Couldn’t say enough good things about Ben(even before I started PT with him). His professionalism and passion always shine through. The sessions pass so quick and his interaction with myself and my partner(who he also trains) even out with the PT are a sure sign it’s more than a job to him. He encourages and keeps you positive to push yourself to achieve your goals no matter how big or small. Keep up the good work! 😃

Steve McCaig Personal Training

Ben is a truly inspirational trainer/coach. I've been attending weekly PT sessions with him at Station 83 gym for the last 18 months or so. Before that I'd never been in a gym & he has encouraged me to achieve much more than I ever thought possible. He has the ability to listen to how you are feeling and has the knack of knowing how hard to push you each time. He genuinely cares about his clients and goes the extra mile to get the most out of everyone. He doesn't judge you on your shortcomings he just focuses on making you achieve the best that you can. Everyone needs a Ben in their lives.

Yvonne Moir Personal Training

Can’t recommend Ben enough, I have been training with him since February - initially in the Shed gym and then via virtual session while in lockdown. He is motivating, professional and knowledgeable. You can tell he has a real passion for this. After having children I’d not felt particularly comfortable in how my body had changed and how much weight I’d put on/muscle I’d lost..also I haven’t been near a gym in about 6/7 years so I didn’t feel confident enough to know how to get started. Ben has been absolutely fantastic in helping build up my confidence in the gym and working out at home. Since starting with him and following what he teaches me each week, I’ve dropped a dress size, almost a stone in weight, I’m feeling muscles again I forgot I had and starting to feel like ‘me’ again. Would definitely recommend. Looking forward to training again 💪🏻😊

Laura Warrender Personal Training

As a man in his very late 60’s, with a lifelong back problem and a recent shoulder injury, I was quite sceptical when my physiotherapist recommended I start going to a gym, to help control age-based muscle wastage and improve my mobility. However, even though I have never really enjoyed exercise, and am not at all sporty, I decided to give it a go, and went for a preliminary assessment session at my local gym, Station 83, where I met the manager, Ben Riddell. I was given a personalised exercise programme, targeted at those bits of my body that needed work (most of my body, it turned out!), and have never looked back. Ben took time and trouble to make sure I did nothing that would overstretch me, but to concentrate on building up my weak muscle groups, and improve my overall fitness level. After a few months, I started PT sessions with Ben, and have done so every week since, even now during C-19 lockdown. Ben is always professional, committed and friendly, to the point where I look forward to my training with him. He knows how far to push me, and then just that little bit more, without the danger of injury. My back problem has all but disappeared entirely, my shoulder is as good and strong as it ever will be and I can’t thank Ben enough for helping me reach a level of fitness I wouldn’t have thought possible. To anyone, of any age, who thinks exercise and training isn’t for them, I urge you to contact Ben and discuss things with him. I think you will be surprised at how much your quality of life will improve. Everyone needs Ben in their lives!

Ian McHattie Personal Training